Customer Testimonials & Reviews - Crosby & Henry Inc.

1
2
3
4
5

Professional service and care for Customer satisfaction!

Carlos S, Personal Lines Customer

1
2
3
4
5

You have always been there prompt when needed!

John P, Personal Lines Customer

1
2
3
4
5

Tessa and Jackie are very communicative and helpful whenever I contact them with questions or changes, which is often given my penchant for buying/selling vehicles! I appreciate the full insurance review we completed this year too. Thank you!

Bradley M, Personal Lines Customer

1
2
3
4
5

Prompt responses to questions. Proactive letting us know what actions we need to take. Clear explanations.

Thomas K, Personal Lines Customer

1
2
3
4
5

Tessa is very knowledgeable and we appreciate her proactive approach with such things as an annual checkup.

Jeffrey A, Personal Lines Customer

1
2
3
4
5

I really appreciate Tessa's quick response to all my insurance questions/needs. Tessa notifies me of any new changes to my policies and has a yearly check in that is much appreciated.

Leanne L, Personal Lines Customer

1
2
3
4
5

The customer service is the best. The response time to my questions and needs is comforting. Tessa makes all of our insurance needs understandable

Phillip H, Personal Lines Customer

1
2
3
4
5

Service is excellent. Unfortunate insurance costs keep escalating but that is not the agent's fault.

Doug H, Personal Lines Customer

1
2
3
4
5

Tessa has always been very helpful to us with all of our needs with insurances. She not only selects the best plan for us, but explains what each policy means as well. I always am way more at peace when working with Tessa. Couldn’t recommend enough!

Michael G, Personal Lines Customer

1
2
3
4
5

You provide great service, are knowledgeable, and listen to your clients needs. Your follow up is helpful as well and you advocate for our needs. We are grateful for your service!

Martha B, Personal Lines Customer

1
2
3
4
5

Quick and personalized service. From the day I was introduced to this group Tessa M. Has cared for me like a family member. I appreciate them very much and appreciate their attention to my specific insurance needs and goals.

Jacqueline P, Personal Lines Customer

1
2
3
4
5

I liked the fact that the claims adjuster responded very quickly in response to my claim.

Keith H, Personal Lines Customer

1
2
3
4
5

I have been with Crosby Henry for a little over a year now for both personal and business use. Anytime I have a question, concern, or need something adjusted I can always expect someone to answer the phone and help! Highly recommended

Scott M, Personal and Commercial Lines Customer

1
2
3
4
5

I have been with Crosby Henry for a little over a year now for both personal and business use. Anytime I have a question, concern, or need something adjusted I can always expect someone to answer the phone and help! Highly recommended

Scott M, Personal Lines Customer

1
2
3
4
5

Crosby&Henry has been an absolute pleasure to work with! They provided my family with exceptionally responsive customer service, offered improved coverages and significant savings over my previous insurance provider. Five Star experience!

Michael C, Personal Lines Customer

1
2
3
4
5

I have always gotten quick responses and all of my questions answered. I have felt supported at all times

Sam V, Personal Lines Client

1
2
3
4
5

I used to sell insurance....not with or for Crosby & Henry. I did it long enough to know what to look for when dealing with insurance companies. In my opinion, Crosby & Henry checks off all the right boxes! I've had particularly good dealings with Tessa Misner

Thomas F, Personal Lines Customer

1
2
3
4
5

Tessa is on it. Whenever we have a question she is quick and clear with her response. Once when I picked up my car from the shop after an insurance claim, the shop commented on how great Tessa was to work with. 10/10 would recommend.

Andrew V, Personal Lines Customer

1
2
3
4
5

Tessa is almost always available to answer questions or get our insurance needs met and when she is not, she calls within 24 hours.

David W, Personal Lines Customer

1
2
3
4
5

Any time I have a question or need help Tess Misner and her team are there for me.

Rena W, Personal Lines Customer

1
2
3
4
5

When inquiring about my policy, Tessa not only Upgraded my policy, she saved me money. Wonderful customer service!

Susan W, Personal Lines Customer

1
2
3
4
5

Getting the occasional heads up and last minute reminders on coverage goes a long way in maintaining a good relationship. I appreciate you! Thanks!

Joseph T, Personal Lines Customer

1
2
3
4
5

Tessa is extremely knowledgeable and helpful. She always knows who we are without hesitation, which shows she actually cares and doesn't see us as "just another customer".

Kody W, Personal Lines Customer

1
2
3
4
5

Taking the time to go over and explain each item in our policies and helping us make adjustments that fit our needs

Sean W, Personal Lines Customer

1
2
3
4
5

Very professional and a quick response. Priced as quoted. Thorough explanation of coverage. I appreciated the service and follow up.

Donald W, Personal Lines Customer

1
2
3
4
5

Personal service and guidance is appreciated

Carla G, Personal Lines Customer

1
2
3
4
5

Very happy with service

Juan S, Personal Lines Customer

1
2
3
4
5

Great response when my car got a ouchi.

Ross R, Personal Lines Customer

1
2
3
4
5

The advice has always been helpful when making in surance decisions and the service has always been quick and efficient. Been with C&H over more than a decade and appreciate them greatly.

Bradley M, Personal Lines Customer

1
2
3
4
5

Tessa is knowledgeable and always responsive to my (sometimes dumb) questions.

Jeff A, Personal Lines Customer

1
2
3
4
5

Great service

Thomas K, Personal Lines Customer

1
2
3
4
5

Tessa is the best. Love the follow through, follow up and double checking on our insurance needs.

Phillip H, Personal Lines Customer

1
2
3
4
5

Tessa is great. Recommended to my Fiance and she has a policy too.

Ryan C, Personal Lines Customer

1
2
3
4
5

Tessa is very informative and answer's all of my questions quickly .

Thomas H, Personal Lines Customer

1
2
3
4
5

Tessa is an excellent agent who is great at communicating and taking the time to quote and research her different carriers and explain the coverage differences to her clients.

Paul H, Personal Lines Customer

1
2
3
4
5

Tessa is very informative and answer's all of my questions quickly .

Thomas H, Personal Lines Customer

1
2
3
4
5

Tessa was on top of our claim and even knew answers to our questions before we asked them. She even fought for us in order to get the best outcome. She always made us feel as if we were not alone during our claim process:

Thomas F, Personal Lines Customer

1
2
3
4
5

Tessa is always there to help with our insurance questions/needs.

Ralph H, Personal Lines Customer

1
2
3
4
5

Attentiveness/attention to detail when reviewing policies and going over renewal. Quick responses/good customer service. Friendly/enjoy working with you!

Lee F, Personal Lines Customer

1
2
3
4
5

Consistent follow up to any questions or issues I have had. I don't take that kind of service for granted these days!

Tim G, Personal Lines Customer

1
2
3
4
5

Consistent follow up to any questions or issues I have had. I don't take that kind of service for granted these days!

Tim G, Personal Lines Customer

1
2
3
4
5

The team and Crosby & Henry were quick to respond and help add a new vehicle we were purchasing. While it was after hours, they made sure I had a direct line to the insurance company to make the process go smooth. They never hesitate to go the extra mile for their customers.

Kevin B, Personal Lines Customer

1
2
3
4
5

Crosby & Henry has great coverage options, they provide great service and are knowledgeable about insurance options. The team is responsive and is always willing to answer questions or assist at any time. They are awesome!

Martha B, Personal Lines Customer

1
2
3
4
5

You are always very responsive to questions. I would recommend Crosby and Henry over anyone in town.

Jan S, Personal Lines Customer

1
2
3
4
5

My husband passed away in May, and I had to change my bill into my name. I also had to readjust my insurance with the car, and everyone I talked to was very helpful to me. I had someone specifically look over all of my insurance through Crosby and Henry, and they called back the next day and had a quote for me and a name change. I really appreciate the quick response to my situation. Thank you.

Charlene S, Personal Lines Customer

1
2
3
4
5

The whole process was great. Explained everything understandably

Thomas W, Personal Lines Customer

1
2
3
4
5

Tessa is great!

Michael M, Personal Lines Customer

1
2
3
4
5

Tessa is very communicative and responsive when we have questions. She works hard to find the right coverages for our needs. With a large number of carriers from which to choose, we know we will get the best value for our premium payment.

Randy R, Personal Lines Customer

1
2
3
4
5

Tessa is very communicative and responsive when we have questions. She works hard to find the right coverages for our needs. With a large number of carriers from which to choose, we know we will get the best value for our premium payment.

Randy R, Personal Lines Customer

1
2
3
4
5

Being very thorough, with prompt responses, felt like you were interested in our needs and getting to know us !

Mary D, Personal Lines Customer

1
2
3
4
5

I've been working with Tessa from Crosby and Henry for years, and absolutely love every aspect of the service! Cannot recommend them enough!

Josh G, Personal Lines Customer

1
2
3
4
5

Have always had pleasant interactions, always willing to help. Making sure I get all the discounts that are available for me. Been with you guys for over 28 years.

Becky W, Personal Lines Customer

1
2
3
4
5

You found me better coverage for less money and you were a pleasure to work with! Why go anywhere else!?!

Susan W, Personal Lines Customer

1
2
3
4
5

The personal service and ability to just call and get help when needed is great.

Trenton W, Personal Lines Customer

1
2
3
4
5

My agent, Tessa is wonderful. She is on top of any questions I may have and is always very kind and professional

Todd V, Personal Lines Customer

1
2
3
4
5

We have been with Crosby and Henry for probably 50 years and have always had professional and caring assistance with our insurance needs.

Janice T, Personal Lines Customer

1
2
3
4
5

Excellent service in handling multiple coverages for home, auto, and recreational property

Fred S, Personal Lines Customer

1
2
3
4
5

Crosby & Henry contacted me when they discovered a way to decrease my homeowner's insurance premium.

Christopher S, Personal Lines Customer

1
2
3
4
5

You easy to get ahold of,if not you always return calls. You are there for any changes. You are very competitive with coverage.

Mark S, Personal Lines Customer

1
2
3
4
5

You took good care of us with our claim on the house this summer

Scott S, Personal Lines Customer

1
2
3
4
5

Tessa is a lifesaver and truly one of the best resources I've ever had related to insurance.

Alex T, Personal Lines Customer

1
2
3
4
5

Tessa was very accommodating, with information. She was clear and her message was complete and comprehensive. Explained, in detail all the coverage.

Donald W, Personal Lines Customer

1
2
3
4
5

Great response time and personal service.

Carla G, Personal Lines Customer

1
2
3
4
5

Very quick response to evaluate my claim!

Julie S, Personal Lines Customer

1
2
3
4
5

You are always very responsive when we have questions or concerns, and you check in with us more than at renewal time so we feel like we are more than a number. Thank you!!

Darryl R, Personal Lines Customer

1
2
3
4
5

I really appreciate having a knowledgable agent to speak with whenever I have questions.

Bobbie P, Personal Lines Customer

1
2
3
4
5

Prompt and efficient service. Excellent follow up.

Perry P, Personal Lines Customer

1
2
3
4
5

Tessa not only knows the answer to every question I have ever asked, she also proactively contacts us with ideas and suggestions.

Jeffrey A, Personal Lines Customer

1
2
3
4
5

hassle free service

Subramanian G, Personal Lines Customer

1
2
3
4
5

I like the team , they respond quickly to questions . Tessa is very helpful and creative in helping me save money .

Thomas H, Personal Lines Customer

1
2
3
4
5

Tessa provides outstanding customer service. She has tons of knowledge and knows her companies products inside and out. She is fair and kind; an excellent agent. I have shopped other agents and stayed due to Tessa's excellent communication skills.

Paul H, Personal Lines Customer

1
2
3
4
5

Tessa is always quick to respond when I have a question or need to change my policies. I feel secure with my coverages.

Ralph H, Personal Lines Customer

1
2
3
4
5

Attentive and quick response times

Lee F, Personal Lines Customer

1
2
3
4
5

We really appreciate how you took ownership of our two claims, kept us informed of any updates and worked together with us for the best results.

Thomas F, Personal Lines Customer

1
2
3
4
5

Whenever there has been a problem with a carrier, Crosby & Henry has worked out the issues for me. Been a client for over 45 years.

Terrell B, Personal Lines Customer

1
2
3
4
5

Very good at making sure our policies are updated with current needs.

Matthew B, Personal Lines Customer

1
2
3
4
5

I love your great customer service and responsiveness. Whenever I have a question or problem your team is there to address the issue and do a great job assisting me. I never worry about my insurance needs knowing that you have everything taken care of and provide me with great support.

Martha B, Personal Lines Customer

1
2
3
4
5

I really enjoy the customer service!

Beau B, Personal Lines Customer

1
2
3
4
5

We love the personal care from our agent. She is always ready to answer any questions we have and is extremely knowledgeable about the industry and how it works so we are free from worry.

Denise A., Personal Lines Customer

1
2
3
4
5

Tessa is a great communicator and truly cares about her clients. I value this!

Personal Lines Customer

1
2
3
4
5

Thanks for working with us all these years. Your help is appreciated.

Gerri J, Commercial Business Owner

1
2
3
4
5

Great service always willing to look out for us!

Zack S, Commercial Business Owner

1
2
3
4
5

I love that my insurance is better and cheaper than what I had previously and my agent was the best and very helpful.

Hunter H, Personal Lines Customer

Worked hard to get the policy on short notice - thanks!
Michael M, Personal Lines Customer

1
2
3
4
5

C&H agency, and Tessa and her team specifically, have been outstanding in their research and advice regarding our household insurance needs.

Randy R, Personal Lines Customer

Tessa at Crosby & Henry has always answered every question in a fast manner. She has always helped super fast with any changes that I have ever needed.
Alex M, Personal Lines Customer

1
2
3
4
5

Tessa was not only kind and patient but also incredibly informative, timely and accessible. We were amazed at how smooth and painless the process was. We intend to continue to work with Crosby & Henry for years to come.

Casey B, Personal Lines Customer

You went over the coverage of the insurance very thoroughly and we're genuinely interested in us as clients
Mary D, Personal Lines Customer

1
2
3
4
5

Prompt return of phone calls and attention to detail. Provide good ideas without prompting.

Carla G, Personal Lines Customer

Always there when I need you (fortunately not often). Fast response to questions/issues I've had over the many years that I've been with you.
Ronald B, Personal Lines Customer

Tessa is knowledgeable, efficient, and very friendly!
Jeff A, Personal Lines Customer

1
2
3
4
5

I cannot say enough good things about Crosby & Henry ad my super awesome agent Tessa Misner. I have and will recommend Crosby & Henry to my friends and family.

Leanne L, Personal Lines Customer

1
2
3
4
5

Tessa is proactive

Thomas K, Personal Lines Customer

Always professional and prompt. Everyone genuinely concerned about any issues we may have and offer appropriate products. They stay up on the latest in insurance trends and educate us as needed.
Terri M

1
2
3
4
5

Wonderful service!

Dan J, Personal Lines Customer and Owner of Jensen Jewelers

1
2
3
4
5

Tessa was very helpful. She helped us pick the correct policies and explained everything in great detail. She communicates quickly and is always willing to help. The attention to detail and and customer service is greatly appreciated.

Andrew J, Personal Lines Customer

1
2
3
4
5

Tessa has been helpful every step of the way! I appreciate the personal touch she gives with every interaction. She doesn’t just seem like an agent “behind an email.” She made me feel like a priority.

Stephanie J, Personal Lines Customer

Tessa listened to my needs and provided excellent service. Answered all my questions. I am very pleased with the level of service Tessa has provided for me.
Channa J-L, Personal Lines Customer

1
2
3
4
5

Love the follow up and efficiency of Tessa, taking care of us as customers

Phillip H, Personal Lines Customer

1
2
3
4
5

They are honest with their recommendations and don't try to sell" you on something you don't need

Eric J, Personal Lines Customer

1
2
3
4
5

Good response to requests for keeping up on insurance needs - new types - cybersecurity, etc. And good information as to what is covered or not.

Sheila B

1
2
3
4
5

Tessa continues to provide amazing and thorough service! You have a gem in Personal Lines with Tessa!!!

Paul H, Personal Lines Customer

1
2
3
4
5

Always very helpful no matter what the question is.

Thomas G, Personal Lines Customer

1
2
3
4
5

So easy to work with - clear, efficient and timely communication. Worked to tailor coverage to our needs best

Dean S, Personal Lines Customer

Tessa Misner has always been quick to respond to my questions/policy change requests.
Ralph H, Personal Lines Customer

Tessa did a great job answering all of our questions when we shopped for homeowners insurance.

Seth H, Personal Lines Customer

Excellent customer service.
Patricia G, Personal Lines Customer

Always prompt and pleasant service.
Lori W, Personal Lines Customer

Hassle free service

Subramanian G, Personal Lines Customer

I really enjoy Crosby & Henry insurance, you explain everything we needed to know and I would recommend more friends of ours to your insurance.
Manuel A, Personal Lines Customer

I enjoy getting help quickly and getting everything done by the phone. I also like the people I work with.

Tim C, Personal Lines Customer

Great communication and readily available:)

Matthew B, Personal Lines Customer

I am treated so well by Tessa. She always takes care of all of my insurance needs and makes me feel welcome and stress free.

Sam C, Personal Lines Customer

I really enjoy the quick response time to my questions and they are always friendly and ready to assist.

Beau B, Personal Lines Customer

The follow up was great and working with a "brand new company" I was treated extremely well.
Art H., Personal Lines Customer

I prefer to work with people I know and trust. Tessa is a friend, so I am comfortable asking questions when I have them, and I trust her to take good care of us.
Jessica A., Personal Lines Customer

You provide great communication and personalized care. I appreciate it!
Lisa A., Personal Lines Customer

Great prices and coverage for insurance. Also great customer service! my representative Tessa is awesome and super nice!

Kylie M., Personal Lines Customer

1
2
3
4
5

Josh is very knowledgeable and helpful! He is very reliable and is always available when you need him! He is a great tool to have in your bag!

Gabe S, Owner of Exterior Refresh

Customer Ratings & Reviews for Crosby & Henry Inc.