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Home > Customer Testimonials & Reviews

Customer Ratings & Reviews for Crosby & Henry Inc.

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76 Reviews | Leave a Review
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Crosby & Henry Inc.

You are always very responsive to questions. I would recommend Crosby and Henry over anyone in town.



Jan S, Personal Lines Customer

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Crosby & Henry Inc.
My husband passed away in May, and I had to change my bill into my name. I also had to readjust my insurance with the car, and everyone I talked to was very helpful to me. I had someone specifically look over all of my insurance through Crosby and Henry, and they called back the next day and had a quote for me and a name change. I really appreciate the quick response to my situation. Thank you.  
Charlene S, Personal Lines Customer

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Crosby & Henry Inc.

The whole process was great. Explained everything understandably



Thomas W, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is great! 
Michael M, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is very communicative and responsive when we have questions. She works hard to find the right coverages for our needs. With a large number of carriers from which to choose, we know we will get the best value for our premium payment.  
Randy R, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is very communicative and responsive when we have questions. She works hard to find the right coverages for our needs. With a large number of carriers from which to choose, we know we will get the best value for our premium payment.  
Randy R, Personal Lines Customer

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Crosby & Henry Inc.
Being very thorough, with prompt responses, felt like you were interested in our needs and getting to know us ! 
Mary D, Personal Lines Customer

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Crosby & Henry Inc.
I've been working with Tessa from Crosby and Henry for years, and absolutely love every aspect of the service! Cannot recommend them enough! 
Josh G, Personal Lines Customer

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Crosby & Henry Inc.

Have always had pleasant interactions, always willing to help. Making sure I get all the discounts that are available for me. Been with you guys for over 28 years.



Becky W, Personal Lines Customer

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Crosby & Henry Inc.
You found me better coverage for less money and you were a pleasure to work with! Why go anywhere else!?! 
Susan W, Personal Lines Customer

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Crosby & Henry Inc.
The personal service and ability to just call and get help when needed is great.  
Trenton W, Personal Lines Customer

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Crosby & Henry Inc.
My agent, Tessa is wonderful. She is on top of any questions I may have and is always very kind and professional  
Todd V, Personal Lines Customer

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Crosby & Henry Inc.

We have been with Crosby and Henry for probably 50 years and have always had professional and caring assistance with our insurance needs.



Janice T, Personal Lines Customer

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Crosby & Henry Inc.
Excellent service in handling multiple coverages for home, auto, and recreational property  
Fred S, Personal Lines Customer

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Crosby & Henry Inc.
Crosby & Henry contacted me when they discovered a way to decrease my homeowner's insurance premium. 
Christopher S, Personal Lines Customer

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Crosby & Henry Inc.

You easy to get ahold of,if not you always return calls. You are there for any changes. You are very competitive with coverage.




Mark S, Personal Lines Customer

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Crosby & Henry Inc.

You took good care of us with our claim on the house this summer



Scott S, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is a lifesaver and truly one of the best resources I've ever had related to insurance.  
Alex T, Personal Lines Customer

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Crosby & Henry Inc.
Tessa was very accommodating, with information. She was clear and her message was complete and comprehensive. Explained, in detail all the coverage. 
Donald W, Personal Lines Customer

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Crosby & Henry Inc.
Great response time and personal service.  
Carla G, Personal Lines Customer

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Crosby & Henry Inc.
Very quick response to evaluate my claim!  
Julie S, Personal Lines Customer

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Crosby & Henry Inc.
You are always very responsive when we have questions or concerns, and you check in with us more than at renewal time so we feel like we are more than a number. Thank you!! 
Darryl R, Personal Lines Customer

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Crosby & Henry Inc.
I really appreciate having a knowledgable agent to speak with whenever I have questions. 
Bobbie P, Personal Lines Customer

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Crosby & Henry Inc.
Prompt and efficient service. Excellent follow up. 
Perry P, Personal Lines Customer

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Crosby & Henry Inc.

Tessa not only knows the answer to every question I have ever asked, she also proactively contacts us with ideas and suggestions.



Jeffrey A, Personal Lines Customer

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Crosby & Henry Inc.
hassle free service
Subramanian G, Personal Lines Customer

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Crosby & Henry Inc.
I like the team , they respond quickly to questions . Tessa is very helpful and creative in helping me save money .
Thomas H, Personal Lines Customer

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Crosby & Henry Inc.
Tessa provides outstanding customer service.  She has tons of knowledge and knows her companies products inside and out.  She is fair and kind; an excellent agent.  I have shopped other agents and stayed due to Tessa's excellent communication skills.
Paul H, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is always quick to respond when I have a question or need to change my policies. I feel secure with my coverages.  
Ralph H, Personal Lines Customer

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Crosby & Henry Inc.
Attentive and quick response times 
Lee F, Personal Lines Customer

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Crosby & Henry Inc.
We really appreciate how you took ownership of our two claims, kept us informed of any updates and worked together with us for the best results. 
Thomas F, Personal Lines Customer

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Crosby & Henry Inc.
Whenever there has been a problem with a carrier, Crosby & Henry has worked out the issues for me. Been a client for over 45 years.
Terrell B, Personal Lines Customer

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Crosby & Henry Inc.

Very good at making sure our policies are updated with current needs.



Matthew B, Personal Lines Customer

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Crosby & Henry Inc.

I love your great customer service and responsiveness. Whenever I have a question or problem your team is there to address the issue and do a great job assisting me. I never worry about my insurance needs knowing that you have everything taken care of and provide me with great support.



Martha B, Personal Lines Customer

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Crosby & Henry Inc.
I really enjoy the customer service!
Beau B, Personal Lines Customer

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Crosby & Henry Inc.

We love the personal care from our agent. She is always ready to answer any questions we have and is extremely knowledgeable about the industry and how it works so we are free from worry.



Denise A., Personal Lines Customer

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Crosby & Henry Inc.

Tessa is a great communicator and truly cares about her clients. I value this!



Personal Lines Customer

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Crosby & Henry Inc.
Thanks for working with us all these years. Your help is appreciated. 
Gerri J, Commercial Business Owner

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Crosby & Henry Inc.
Great service always willing to look out for us!  
Zack S, Commercial Business Owner

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Crosby & Henry Inc.

I love that my insurance is better and cheaper than what I had previously and my agent was the best and very helpful.



Hunter H, Personal Lines Customer

Worked hard to get the policy on short notice - thanks! 
Michael M, Personal Lines Customer
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Crosby & Henry Inc.
C&H agency, and Tessa and her team specifically, have been outstanding in their research and advice regarding our household insurance needs.  
Randy R, Personal Lines Customer

Tessa at Crosby & Henry has always answered every question in a fast manner. She has always helped super fast with any changes that I have ever needed. 
Alex M, Personal Lines Customer
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Crosby & Henry Inc.
Tessa was not only kind and patient but also incredibly informative, timely and accessible. We were amazed at how smooth and painless the process was. We intend to continue to work with Crosby & Henry for years to come.  
Casey B, Personal Lines Customer

You went over the coverage of the insurance very thoroughly and we're genuinely interested in us as clients 
Mary D, Personal Lines Customer
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Crosby & Henry Inc.
Prompt return of phone calls and attention to detail. Provide good ideas without prompting.  
Carla G, Personal Lines Customer

Always there when I need you (fortunately not often). Fast response to questions/issues I've had over the many years that I've been with you. 
Ronald B, Personal Lines Customer
Tessa is knowledgeable, efficient, and very friendly!  
Jeff A, Personal Lines Customer
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Crosby & Henry Inc.

I cannot say enough good things about Crosby & Henry ad my super awesome agent Tessa Misner. I have and will recommend Crosby & Henry to my friends and family.



Leanne L, Personal Lines Customer

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Crosby & Henry Inc.
Tessa is proactive  
Thomas K, Personal Lines Customer

Always professional and prompt. Everyone genuinely concerned about any issues we may have and offer appropriate products. They stay up on the latest in insurance trends and educate us as needed.  
Terri M
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Crosby & Henry Inc.
Wonderful service! 
Dan J, Personal Lines Customer and Owner of Jensen Jewelers

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Crosby & Henry Inc.

Tessa was very helpful. She helped us pick the correct policies and explained everything in great detail. She communicates quickly and is always willing to help. The attention to detail and and customer service is greatly appreciated.



Andrew J, Personal Lines Customer

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Crosby & Henry Inc.
Tessa has been helpful every step of the way! I appreciate the personal touch she gives with every interaction. She doesn’t just seem like an agent “behind an email.” She made me feel like a priority.  
Stephanie J, Personal Lines Customer

Tessa listened to my needs and provided excellent service. Answered all my questions. I am very pleased with the level of service Tessa has provided for me.  
Channa J-L, Personal Lines Customer
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Crosby & Henry Inc.
Love the follow up and efficiency of Tessa, taking care of us as customers
Phillip H, Personal Lines Customer

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Crosby & Henry Inc.
They are honest with their recommendations and don't try to sell" you on something you don't need 
Eric J, Personal Lines Customer

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Crosby & Henry Inc.

Good response to requests for keeping up on insurance needs - new types - cybersecurity, etc. And good information as to what is covered or not.



Sheila B

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Crosby & Henry Inc.
Tessa continues to provide amazing and thorough service! You have a gem in Personal Lines with Tessa!!! 
Paul H, Personal Lines Customer

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Crosby & Henry Inc.
Always very helpful no matter what the question is.  
Thomas G, Personal Lines Customer

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Crosby & Henry Inc.
So easy to work with - clear, efficient and timely communication. Worked to tailor coverage to our needs best 
Dean S, Personal Lines Customer

Tessa Misner has always been quick to respond to my questions/policy change requests. 
Ralph H, Personal Lines Customer

Tessa did a great job answering all of our questions when we shopped for homeowners insurance.



Seth H, Personal Lines Customer
Excellent customer service. 
Patricia G, Personal Lines Customer
Always prompt and pleasant service. 
Lori W, Personal Lines Customer

Hassle free service



Subramanian G, Personal Lines Customer
I really enjoy Crosby & Henry insurance, you explain everything we needed to know and I would recommend more friends of ours to your insurance. 
Manuel A, Personal Lines Customer

I enjoy getting help quickly and getting everything done by the phone. I also like the people I work with.



Tim C, Personal Lines Customer

Great communication and readily available:)



Matthew B, Personal Lines Customer

I am treated so well by Tessa. She always takes care of all of my insurance needs and makes me feel welcome and stress free.



Sam C, Personal Lines Customer

I really enjoy the quick response time to my questions and they are always friendly and ready to assist.



Beau B, Personal Lines Customer
The follow up was great and working with a "brand new company" I was treated extremely well. 
Art H., Personal Lines Customer
I prefer to work with people I know and trust. Tessa is a friend, so I am comfortable asking questions when I have them, and I trust her to take good care of us.  
Jessica A., Personal Lines Customer
You provide great communication and personalized care. I appreciate it!
Lisa A., Personal Lines Customer

Great prices and coverage for insurance. Also great customer service! my representative Tessa is awesome and super nice!


Kylie M., Personal Lines Customer
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Crosby & Henry Inc.

Josh is very knowledgeable and helpful! He is very reliable and is always available when you need him! He is a great tool to have in your bag!


Gabe S, Owner of Exterior Refresh

Crosby & Henry Inc.
Crosby & Henry Inc. received a rating of 5.0 out of 5 based on 55 reviews on IWantInsurance.com.
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Contact us 590 Cascade West Parkway SE,
Grand Rapids, MI 49546

Phone: (616)942-5480
Fax: (616)942-0346
E: info@crosbyhenry.com
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