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Risk and Insurance Solutions Since 1858

Insuring our local community for over 20 years

Our dedicated staff of insurance professionals are here to assist in protecting you and your assets from the many risks present in life. With a vast knowledge of our many carriers, we are equipped to shop for the best policy to suit your needs. Our job is to help you navigate through the sea of policy options and clarify any questions or concerns you may have along the way.

We’ve successfully served hundreds of customers and are determined to treat each individual with respect and compassion. Shopping for insurance can be difficult, but our staff does the work for you. Maintain your peace of mind knowing that our insurance professionals have your back.

 

IMPORTANT CLAIM NOTICE

Crosby & Henry has always tried to be proactive in advising insureds regarding potential claims and needs for action to avoid them. Below is a claim situation that has affected some of our insureds recently and the trend for this type of claim is growing.

 

THE CLAIM

There have been either Individual or Class Action Lawsuits based on Website Accessibility to vision impaired individuals. The suits reference Americans Disability Act (ADA) violations and Web Content Accessibility Guidelines (WCAG). Web Content Accessibility Guidelines defines how to make web content more accessible to people with disabilities.  The accounts involved have websites that are not in full compliance with ADA/WCAG; the usual settlement for this type claim is between $10,000 and $20,000 plus the cost to make your website ADA/WCAG accessible; as much as $5,000.

 

THE SOLUTION

There are several Web Accessibility solutions available. We strongly recommend you contact your Web Master as soon as possible to make sure you have the necessary software to make your website accessible to all users. Besides being compliant with the WCAG, the software can potentially increase your customer base.

 

If you have Employment Practices Liability Insurance (EPLI) including Third Party coverage, your insurance should respond to this type of claim.  If you do not have the coverage you are susceptible to an uncovered claim. We will be reviewing this with you during your next insurance renewal, but do not hesitate to contact your Crosby & Henry agent before that to see if you have coverage.

 

All contact information can be found here:  Employee Directory

 

COVID-19 Business Message:  Crosby & Henry wants to reassure you that we are able to continue serving clients at full capacity during these times.  Please continue to call or email with any questions or concerns regarding your risk and insurance needs.  Our office is open and our staff are on partial remote work schedules.  Please try to schedule in person appointments ahead of time so we can maintain a safe environment.  Our goal as a company is to assist in any way that we can to help all of our clients get through this uncertain time.  Please visit our company directory for direct lines and contact information here: Employee Directory.

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Contact us 590 Cascade West Parkway SE,
Grand Rapids, MI 49546

Phone: (616)942-5480
Fax: (616)942-0346
E: info@crosbyhenry.com
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