Meet the Team Behind Crosby & Henry Insurance
For generations, clients across Michigan have relied on Crosby & Henry Insurance for experienced guidance, long-term relationships, and direct access to people who know their coverage and understand their goals.
A Team Built Around Relationships, Not Call Queues
Insurance decisions become easier when you know exactly who to call and trust the person on the other end of the line. Crosby & Henry Insurance maintains a focused, experienced team where clients work directly with specialists who understand Michigan insurance markets, long-term coverage planning, and the realities families and businesses face every day. Whether someone needs personal insurance guidance in Grand Rapids, commercial coverage support in Lansing, or long-term planning assistance anywhere across Michigan, the agency’s structure keeps communication personal and consistent. Clients are never routed through layers of departments because the goal is lasting relationships built on familiarity, responsiveness, and trust.
Leadership
Guiding the Agency and Its Longstanding Relationships
James Crosby
President
Jamie joined Crosby & Henry Insurance in 1993 after more than a decade in the printing industry and has continued the agency’s long-standing family leadership tradition. He works closely with clients and the internal team to help families and businesses protect what matters most while preserving the relationship-focused approach that has defined the agency since 1858.
Direct Line: 616-325-2863
Email: jcrosby@crosbyhenry.com
Commercial Insurance Team
Advisors Focused on Business Risk and Operations
Joshua M. Reimer
Assistant Vice President, Commercial Insurance
Josh works closely with commercial clients to structure insurance programs that align with operational realities, long-term growth, and evolving liability exposures. Clients value his thoughtful, consultative approach and attention to detail.
Direct Line: 616-325-2870
Email:
jreimer@crosbyhenry.com
Oliver Crosby
Managing Agent, Commercial Lines
Oliver supports Michigan business owners with practical commercial insurance guidance focused on long-term protection and responsive service. His work reflects the agency’s long-standing commitment to helping clients make informed decisions instead of rushed purchases.
Direct Line: (616) 325-2876
Email:
ocrosby@crosbyhenry.com
Commercial Service & Support
Ongoing Account Management and Client Service
Kim Reimer
Commercial Account Manager
With more than 30 years of insurance experience, Kim supports commercial clients through policy servicing, renewals, and ongoing account management. Her continuity and familiarity with long-term client accounts help businesses stay organized and supported year after year.
Direct Line: 616-325-2867
Email:
kreimer@crosbyhenry.com
Julie Walker
Commercial Account Manager
Julie brings decades of experience helping commercial insurance clients manage day-to-day policy needs and service requests. Her steady communication style and attention to client relationships reinforce the agency’s personalized service model.
Direct Line: 616-325-2872
Email:
jwalker@crosbyhenry.com
Personal Insurance Team
Coverage for Home, Auto, and Personal Risk
Adelaide Robson
Head of Personal Lines
Adelaide leads the personal lines division with a focus on helping individuals and families understand their coverage clearly and make confident insurance decisions. She works closely with homeowners, drivers, landlords, and families throughout Michigan to build practical protection strategies tailored to real-life needs.
Direct Line: 616-325-2864
Email:
arobson@crosbyhenry.com
Parker Wilson
Personal Insurance Account Coordinator
Parker supports personal insurance clients with policy servicing, coverage updates, and ongoing account support. Clients appreciate having a familiar point of contact who understands their history and helps simplify everyday insurance questions.
Direct Line: 616-425-8688
Email:
pwilson@crosbyhenry.com
Life & Health
Guidance for Long-Term Planning and Benefits
Ellen Herring
Vice President & Financial Benefits Risk and Insurance Agent
Ellen works with businesses, families, and seniors to guide important decisions involving life insurance, employee benefits, and Medicare-related coverage. Her experience helps clients approach long-term planning with greater clarity and confidence.
Direct Line: 616-325-2862
Email:
eherring@crosbyhenry.com
Agency Network & Operations
Supporting Broader Agency and Industry Relationships
Mick Fowler
Vice President & Head of WMAN
Mick brings more than 40 years of experience spanning underwriting, claims, legal matters, and agency operations. His broad industry background strengthens relationships throughout the Michigan insurance community and supports the agency’s network partnerships.
Direct Line: 616-325-2865
Email:
mfowler@crosbyhenry.com
Haley Lockwood
WMAN Account Manager
Haley supports WMAN operations and member agency relationships with responsive communication and administrative coordination. Her role helps maintain smooth collaboration across agency network partners throughout Michigan.
Direct Line: 616-325-2869
Email:
hlockwood@crosbyhenry.com
Administration & Support
Keeping Operations Running Smoothly
Debbie Manshum
Executive Assistant
Debbie supports day-to-day agency operations with more than 25 years of insurance industry experience. Her organizational knowledge and long-term familiarity with agency processes help keep communication and operations running efficiently.
Direct Line: 616-325-2876
Email: dmanshum@crosbyhenry.com
Michael Yancharas
Controller: Financial Reporting, Human Resources, and IT
Mike is the controller for Crosby & Henry. He is responsible for financial reporting, HR, and IT. He has a bachelor’s in psychology, a master’s in business administration, and a master’s in accountancy from GVSU. He loves small businesses and has spent his whole career working for them. He has a wife, son, and daughter. His free time is spent playing guitar or helping his son restore motorcycles. He is also legally blind and has cerebral palsy.
Work With a Team That Knows Michigan Insurance
Clients across Grand Haven, Kalamazoo, Traverse City, and throughout Michigan choose Crosby & Henry Insurance because they want experienced guidance from people who take the time to understand their situation. Whether you need help with home, auto, business, life, or specialty insurance, our team is ready to connect you with the right person for your needs.