Meet the Team Behind Crosby & Henry Insurance

For generations, clients across Michigan have relied on Crosby & Henry Insurance for experienced guidance, long-term relationships, and direct access to people who know their coverage and understand their goals.

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A Team Built Around Relationships, Not Call Queues

Insurance decisions become easier when you know exactly who to call and trust the person on the other end of the line. Crosby & Henry Insurance maintains a focused, experienced team where clients work directly with specialists who understand Michigan insurance markets, long-term coverage planning, and the realities families and businesses face every day. Whether someone needs personal insurance guidance in Grand Rapids, commercial coverage support in Lansing, or long-term planning assistance anywhere across Michigan, the agency’s structure keeps communication personal and consistent. Clients are never routed through layers of departments because the goal is lasting relationships built on familiarity, responsiveness, and trust.

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Leadership

Guiding the Agency and Its Longstanding Relationships

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James Crosby

President

Jamie joined Crosby & Henry Insurance in 1993 after more than a decade in the printing industry and has continued the agency’s long-standing family leadership tradition. He works closely with clients and the internal team to help families and businesses protect what matters most while preserving the relationship-focused approach that has defined the agency since 1858.


Direct Line: 616-325-2863

Commercial Insurance Team

Advisors Focused on Business Risk and Operations

Thomas Carlson, CIC, AU

Vice President & Commercial Risk and Insurance Agent

Tom brings commercial insurance experience dating back to 1979, combining underwriting knowledge with decades of practical business risk guidance. His background helps Michigan businesses evaluate complex coverage decisions with clarity and confidence.


Direct Line: 616-325-2876

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Joshua M. Reimer

Assistant Vice President, Commercial Insurance

Josh works closely with commercial clients to structure insurance programs that align with operational realities, long-term growth, and evolving liability exposures. Clients value his thoughtful, consultative approach and attention to detail.


Direct Line: 616-325-2870

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Oliver Crosby

Managing Agent, Commercial Lines

Oliver supports Michigan business owners with practical commercial insurance guidance focused on long-term protection and responsive service. His work reflects the agency’s long-standing commitment to helping clients make informed decisions instead of rushed purchases.


Direct Line: 616-340-8667

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Commercial Service & Support

Ongoing Account Management and Client Service

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Kim Reimer

Commercial Account Manager

With more than 30 years of insurance experience, Kim supports commercial clients through policy servicing, renewals, and ongoing account management. Her continuity and familiarity with long-term client accounts help businesses stay organized and supported year after year.


Direct Line: 616-325-2867

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Julie Walker

Commercial Account Manager

Julie brings decades of experience helping commercial insurance clients manage day-to-day policy needs and service requests. Her steady communication style and attention to client relationships reinforce the agency’s personalized service model.


Direct Line: 616-325-2872

Personal Insurance Team

Coverage for Home, Auto, and Personal Risk

Adelaide Robson

Head of Personal Lines

Adelaide leads the personal lines division with a focus on helping individuals and families understand their coverage clearly and make confident insurance decisions. She works closely with homeowners, drivers, landlords, and families throughout Michigan to build practical protection strategies tailored to real-life needs.


Direct Line: 616-325-2864

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Personal Service & Support

Day-to-Day Guidance and Policy Support

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Jackie Meier

Personal Lines Account Manager

Jackie supports personal insurance clients with policy servicing, coverage updates, and ongoing account support. Clients appreciate having a familiar point of contact who understands their history and helps simplify everyday insurance questions.


Direct Line: 616-425-8688

Life & Health

Guidance for Long-Term Planning and Benefits

Ellen Herring

Vice President & Financial Benefits Risk and Insurance Agent

Ellen works with businesses, families, and seniors to guide important decisions involving life insurance, employee benefits, and Medicare-related coverage. Her experience helps clients approach long-term planning with greater clarity and confidence.


Direct Line: 616-325-2862

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Agency Network & Operations

Supporting Broader Agency and Industry Relationships

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Mick Fowler

Vice President & Head of WMAN

Mick brings more than 40 years of experience spanning underwriting, claims, legal matters, and agency operations. His broad industry background strengthens relationships throughout the Michigan insurance community and supports the agency’s network partnerships.


Direct Line: 616-325-2865

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Haley Lockwood

WMAN Account Manager

Haley supports WMAN operations and member agency relationships with responsive communication and administrative coordination. Her role helps maintain smooth collaboration across agency network partners throughout Michigan.


Direct Line: 616-325-2869

Administration & Support

Keeping Operations Running Smoothly

Debbie Manshum

Executive Assistant

Debbie supports day-to-day agency operations with more than 25 years of insurance industry experience. Her organizational knowledge and long-term familiarity with agency processes help keep communication and operations running efficiently.


Direct Line: 616-325-2876

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Work With a Team That Knows Michigan Insurance

Clients across Grand Haven, Kalamazoo, Traverse City, and throughout Michigan choose Crosby & Henry Insurance because they want experienced guidance from people who take the time to understand their situation. Whether you need help with home, auto, business, life, or specialty insurance, our team is ready to connect you with the right person for your needs.